Support Center
We're here to help you get the most out of MaxRemix AI.
Support hours
Mon–Fri, 9:00–18:00 (GMT+8)
Contact us
For any question, feedback or bug report, email our team. We usually reply within 24 hours.
Frequently asked questions
Do I need an internet connection?+
MaxRemix AI works offline for browsing your history, gallery and analytics. An internet connection is only needed the first time you generate a remodel with Gemini AI.
Where are my room photos stored?+
Everything is stored locally on your device. We never upload your photos or personal data to a server.
Is there an account or subscription required?+
No account is required to start. Some advanced generations may require in-app credits.
Which devices are supported?+
MaxRemix AI is optimized for iOS and Android, on both phones and tablets.
How do I request a refund?+
Refunds are handled directly through the App Store or Google Play according to their policies.